Bài dạy Medical Assisting - Chapter 58: Preparing for the World of Work

58Preparing for the World of Work58.1 Carry out professionalism in all applied training scenarios. 58.2 Summarize the necessary steps for obtaining professional certification.58.3 Describe an appropriate strategy for finding a position. Learning Outcomes58.4 Explain key factors for a successful interview.58.5 Describe ways of becoming a successful employee.Learning OutcomesIntroduction Maximizing applied training experienceCertification Searching for a positionResumeCover letter Thank-you letterDeveloping a planInterviewing techniquesTraining in ActionApplied training experienceOpportunity to gain on-the-job experienceMinimum of 160 hoursMandatory requirementABHESCAAHEPThe Applied Training ProcessPartnershipApplied training coordinatorArranges experiencesEnsures that the site will provide a thorough educational experienceActs as liaisonRequirement – affiliation agreementThe Applied Training Process (cont.)Screening Interviews studentsDrug screeningBackground checkTime sheets and progress reports Progress reports submitted weekly Student is monitored a clinical preceptorClinical Training Time SheetMedical Assistant ProgramComplete the log daily and fax the log each week to the school no later than 5 p.m. Friday.For each day attended, please include a brief description of the duties performed.The Timesheet must be signed and dated by both the student and the Clinical Site Supervisor.Expectations of Applied Training CandidatesProfessionalism Accept constructive criticism Do not question how procedures are doneDemonstrate compassion and empathyUse proper verbal skills and grammarTurn cell phones and pagers off during working hoursExpectations of Applied Training Candidates (cont.)AttendanceReport each day assigned to a scheduleBe dependable and punctualAdhere to policies regarding breaks and lunchExpectations of Applied Training Candidates (cont.)Professional appearanceUniform and shoesName tag or badgeNo artificial nails, visible tattoos, or facial piercingsHair and make-upAvoid colognes, perfumes, and scented hair productsExpectations of Applied Training Candidates (cont.)You representThe school you attendThe profession of medical assistingYourself Expectations of Applied Training Candidates (cont.)Initiative and willingness to learnAccept all assignmentsAsk for additional work Look for additional experiencesMake a good impressionBe assertive and confidentStep out of comfort zoneApply Your KnowledgeWhat are the expectations of a candidate for an externship?ANSWER: Candidates are expected conduct themselves in a professional manner, to be dependable and punctual, to dress and appear as a medical professional, to exhibit initiative and a willingness to learn, and to make a good impression.Very Good!Obtaining Professional CertificationCertificationPreferred by many employers Hiring advantage Career advancementCredentialing agenciesThe American Association of Medical Assistants (AAMA)American Medical TechnologistsCertification QualificationsAAMA Graduation from an accredited programTest30 days prior to graduationWithin 12 months after graduationCertification QualificationsAMTGraduation from an accredited programFormal US Armed Forces medical services training5 years work experience Applying for the ExamRequest an application Gather required documentsReview all exam policies and procedures.Complete and submit the application Schedule an exam timePreparing To Take The ExamTest formatCMA(AMAA) ~ computer-basedRMA ~ either computer-based or paperGeneral content areasMedical administrativeClinical LaboratoryMedical terminologyAnatomy and physiologyMedical ethics and lawHuman behaviorPreparing To Take The Exam (cont.)Study tips Start earlyStudy some every dayCreate a study schedule Study in a quiet place Make flash cards Use mnemonic devicesPreparing To Take The Exam (cont.)Be well restedArrive on timeBring all necessary documents Tell yourself that you are preparedApply Your KnowledgeWhat two certification requirements do the AAMA and AMT have in common?ANSWER: Both have requirements of graduation from an accredited program (with some additional choices for the AMT). Both require successful completion of a test.Hurray!Preparing to Find a PositionCareer services departmentJob placementCounselors ResumeInterviewing skillsPositions availableSeeking EmploymentInternet and classified adsClassified ads and employment websitesMedical practice network sitesInternet websites sites for job seekersExplore job possibilitiesSeeking EmploymentEmployment servicesTemporary agenciesApplication, test, résuméNetworking Word-of-mouthOrganizationsClassmates Creating a ResumeComponentsPersonal informationProfessional objectiveEmployment experienceEducational backgroundCreating a Resume (cont.)ComponentsAwards and honorsCampus and community activitiesProfessional memberships and activitiesSummary of skillsCreating a Resume (cont.)Functional resume Highlights specialty areas Changing careers, reentering job markerChronological resume List most recent first, Stayed in same field, growth and developmentCreating a Resume (cont.)Targeted resume Academic-type resumeNo relevant job experienceStress achievements and community and volunteer workWriting the ResumeDirect, functional styleFocus on words that imply actionKeep the reader’s interestHighlight your accomplishmentsChoose words that display strengths and demonstrate initiativeWriting the Resumes (cont.)TipsOrganize information List educational institutions Choose format that best describes youUse a computer and save workWriting the Resumes (cont.)TipsProofread for spelling and grammarUse high-quality paperBe truthful and honestWriting a Cover Letter An introduction to resume Markets your resume as well as your skills and abilitiesMotivates the employer to consider youDirect and to the pointOne page in lengthWriting a Cover Letter Address to specific personResearch the facility Descriptions of your qualifications should reflect words used in the advertisementSending a ResumeUse correct address, zip code, and name of facilityFax – verify numberE-mail – log-in namePost on a career job search site on the Internet Obtaining a ReferenceAlways ask permission before listing someone as a referenceGenerally 3 to 5 Employment AcademicCharacter Preparing a PortfolioCollection of employment documentationResume Reference listAwardsTranscriptsDiploma/certificatesProfessional appearanceApply Your KnowledgeWhat do you include on a functional resume?Name two things that you know about the cover letter.ANSWER: You should highlight specialty areas of your accomplishments and strengths.ANSWER: The cover letter:Markets your resume as well as your skills and abilitiesDirect and to the pointOne page in lengthCorrect!InterviewingMake sure prospective employers can reach youPlan what to wear and how to present yourself professionallyInterview Planning and StrategiesPractice interviewingAnticipate question types – plan answersLearn about the companyDress appropriatelyInterview Planning and Strategies (cont.)Be punctualBe professionalKnow the interviewer’s title and how to pronounce his or her nameExhibit appropriate behaviorInterview Planning and Strategies (cont.)Maintain comfortable eye contactRelate your experience to the jobBe honestFocus on how you can benefit the companyInterview Planning and Strategies (cont.)Be poised and relaxedClose on a positive noteFollow-up with a thank-youComplete an applicationInterview Planning and Strategies (cont.)Comply with other aspects of the application processDo not excessively contact the interviewer after the interviewInterview QuestionsAnticipate questions you may be askedInappropriate questionsNot related to skills or abilitiesDo not need to answerBe polite and professional when declining to answerReasons for Not Being HiredPoor appearanceActing like a know-it-allPoor communicationLack of planningLack of confidence or poiseReasons for Not Being Hired (cont.)No enthusiasm for the jobNot active in extracurricular school programs Being interested only in salary offerPoor school recordNo interest for the jobReasons for Not Being Hired (cont.)Objectionable content on social networking sitesOnly interested in salaryInappropriate voicemail greetingUnwilling to begin in entry-level positionReasons for Not Being Hired (cont.)Making excuses for unfavorable recordNo tactNo maturityNo curiosity about the jobCritical of past employersSalary NegotiationsSalary ranges Geographic locationMedical specialtyExperienceCredentialingJob descriptionSalary NegotiationsDetermine income neededPrepare a budgetNegotiating benchmarkEmployer should bring up salary Apply Your KnowledgeDuring an interview, the interviewer asks you your age and if you are married and have children. How should you answer these questions?ANSWER: These are inappropriate questions. You should be polite and professional in declining to answer the questions. You may state that you do not believe the information is needed to evaluate your qualifications for the job.Correct!On the Job Learn to be an effective employeeIdentify skills of daily dutiesStay competitive and marketable Integrate constructive criticismJob description – expectations and dutiesOn the Job (cont.)Employee evaluationsAfter probationary period and annuallyDescribes performanceEvaluates strengths and weaknessesPlaced in official employment recordOn the Job (cont.)Continuing educationSet annual education goals Required to maintain certificationStay current in healthcare topicsApply Your KnowledgeWhat is the purpose of your job description?ANSWER: Your job description lists and describes the expectations for your position and the duties you are expected to perform. It is used as the standard by which you are evaluated.Outstanding!In Summary58.1 Students’ weekly progress sheets should reveal new goals each week and progress on previous weeks’ goals. Their assessment and the preceptor’s assessments should be similar and show professionalism, willingness to learn, and continual progress throughout the applied training. 58.2 When seeking national certification, students should determine if they are eligible to take the certification exam, gather necessary documents, apply for the exam, and study and prepare to take the exam. In Summary (cont.)58.3 Students should be able to list classified advertisements available in local papers, employment websites, networking and employment agencies where employment assistance is available, and provide a workable, professional résumé that can be used to begin the employment search.58.4 Students should be able to list key factors, such as: portraying confidence; smiling; looking the interviewer in the eye; having questions ready for the interviewer about the position; and practicing answers to common interviewing questions. If possible, participation in a mock interview should be considered. In Summary (cont.)58.5 The keys to becoming a successful employee include: using the job description to provide benchmarks as performance standards; using employee evaluations to improve performance; and continuing self-education throughout your career. End of Chapter 58Pleasure in the job puts perfection in the work. ~ Aristotle