Bài giảng Management - Chapter 11: Managing the Diverse Workforce

Managing the DiverseWorkforceChapter ElevenMcGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.Learning ObjectivesLO 1 Describe how changes in the U.S. workforce make diversity a critical organizational and managerial issue.LO 2 Distinguish between affirmative action and managing diversity.LO 3 Explain how diversity, if well managed, can give organizations a competitive edge.LO 4 Identify challenges associated with managing a diverse workforce.LO 5 Define monolithic, pluralistic, and multicultural organizations.LO 6 List steps managers and their organizations can take to cultivate diversity.11-*Managing DiversityManaging diversity Managing a culturally diverse workforce by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting, nurturing, and utilizing their differences to the organization’s advantage.11-*Components of a Diversified Workforce11-*Figure 11.1Diversity TodayDiversityDifferences that include religious affiliation, age, disability status, military experience, sexual orientation, economic class, educational level, lifestyle, gender, race, ethnicity, and nationality11-*Expansion of Diversity Programs in U.S. Companies11-*Figure 11.2Gender IssuesGlass ceiling an invisible barrier making it difficult for women and minorities to move beyond a certain level in the corporate hierarchy11-*Gender IssuesSexual harassmentConduct of a sexual nature that has negative consequences for employment.11-*Sexual HarassmentQuid pro quo harassmentSubmission to or rejection of sexual conduct is used as a basis for employment decisionsHostile environmentOccurs when unwelcome sexual conduct has the effect of unreasonably interfering with job performance or creating an intimidating or hostile, working environment11-*Basic Components of an Effective Sexual Harassment Policy11-*Table 11.3Managing Diversity versus Affirmative ActionAffirmative actionSpecial efforts to recruit and hire qualified members of groups that have been discriminated against in the past.11-*Multicultural OrganizationsMonolithic organizationAn organization that has a low degree of structural integration—employing few women, minorities, or other groups that differ from the majority—and thus has a highly homogeneous employee population.11-*Multicultural OrganizationsPluralistic organizationAn organization that has a relatively diverse employee population and makes an effort to involve employees from different gender, racial, or cultural backgrounds.11-*Multicultural OrganizationsMulticultural organizationAn organization that values cultural diversity and seeks to utilize and encourage it.11-*Retaining EmployeesMentorsHigher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization.11-*