Bài giảng Management - Chapter 13: Motivating for Performance

Learning Objectives LO 1 Identify the kinds of behaviors managers need to motivate in people. LO 2 List principles for setting goals that motivate employees. LO 3 Summarize how to reward good performance effectively. LO 4 Describe the key beliefs that affect peoples’ motivation.

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Motivating for PerformanceChapter ThirteenMcGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.Learning ObjectivesLO 1 Identify the kinds of behaviors managers need to motivate in people.LO 2 List principles for setting goals that motivate employees.LO 3 Summarize how to reward good performance effectively.LO 4 Describe the key beliefs that affect peoples’ motivation.13-*Learning Objectives (cont.)LO 5 Discuss ways in which people’s individual needs affect their behavior.LO 6 Define ways to create jobs that motivate.LO 7 Summarize how people assess fairness and how to achieve it.LO 8 Identify causes and consequences of a satisfied workforce.13-*Setting GoalsGoal-setting theory A motivation theory stating that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end.13-*The Consequences of Behavior13-*Figure 13.1Performance -Related BeliefsExpectancy theoryA theory proposing that people will behave based on their perceived likelihood that their effort will lead to a certain outcome and on how highly they value that outcome.13-*The Performance-to-Outcome LinkInstrumentalityThe perceived likelihood that performance will be followed by a particular outcome.ValenceThe value an outcome holds for the person contemplating it.13-*Basic Concepts of Expectancy Theory13-*Figure 13.2Maslow’s Need HierarchyMaslow’s need hierarchyA conception of human needs organizing needs into a hierarchy of five major types.13-*Alderfer’s ERG TheoryAlderfer’s ERG theoryA human needs theory postulating that people have three basic sets of needs that can operate simultaneously.13-*McClelland’s NeedsNeed for achievement characterized by a strong orientation toward accomplishment and an obsession with success and goal attainment.Need for affiliation reflects a strong desire to be liked by other peopleNeed for power a desire to influence or control other people13-*Job Rotation, Enlargement, and EnrichmentJob enrichmentChanging a task to make it inherently more rewarding, motivating, and satisfying.13-*The Hackman and Oldham Model of Job Design13-*Figure 13.4The Hackman and Oldham Model of Job DesignGrowth need strengthThe degree to which individuals want personal and psychological development.13-*Achieving FairnessEquity theoryA theory stating that people assess how fairly they have been treated according to two key factors: outcomes and inputs.13-*