Bài giảng Management information systems - Chapter 7: Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining the Dynamic Enterprise

Chapter 7Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining the Dynamic EnterpriseHARDWARE AND SOFTWARE INFRASTRUCTUREInfrastructure – the structure beneath a structureIT infrastructure is the implementation of your organization’s architectureClient/Server InfrastructureTiered InfrastructureCLOUD COMPUTINGHottest term in technology todayCloud computing – model in which any and all IT resources are delivered as a set of services via the InternetApplication softwareProcessing powerData storageBackup facilitiesDevelopment toolsLiterally everythingSaaS and Multi-TenancyPlatform-As-A-ServiceThe ability to change the way the software worksPublic and Private CloudsPublic cloud – comprises cloud services that exist on the Internet offered to anyone and any business. Private cloud – cloud computing services established and hosted by an organization on its internal network and available only to employees and departments within that organization.IT SUCCESS METRICSTo justify costs of technology, you need to measure its successMetrics are also called benchmarks, baseline values a system seeks to attain.Benchmarking – process of continuously measuring system results and comparing them to benchmarksEfficiency & Effectiveness MetricsBottom-line initiatives typically focus on efficiency, while top-line initiatives tend to focus on effectiveness.Types of IT Success MetricsInfrastructure-centric metricsWeb-centric metricsCall center metricsBUSINESS CONTINUITY PLANNINGBusiness continuity planning (BCP) – rigorous and well-informed organizational methodology for developing a business continuity plan, a step-by-step guideline defining how the organization will recover from a disaster or extended disruptionBCP is very necessary today given terror threats, increased climate volatility, etcBUSINESS CONTINUITY PLANNING METHODOLOGYOrganizational Strategic PlanIt all starts hereThe strategic plan defines what is and what is not importantYou must have a business continuity plan for what is importantHow Soon Should You Recover?Disaster recovery plan should include a disaster recovery cost curve, which charts the cost of unavailable information/technology compared to the cost to recover from a disaster over time.