Bài giảng Medical Assisting - Chapter 1: The Profession of Medical Assistant

ChapterPowerPoint® to accompany Second EditionRamutkowski  Booth  Pugh  Thompson  WhickerCopyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display.Medical AssistingChapter 11Objectives1-1 Describe the job responsibilities of a medical assistant.1-2 Discuss the professional training of a medical assistant.1-3 Identify the personal characteristics a medical assistant needs.1-4 Define multi-skilled health professional.1-5 Explain the importance of continuing education for a medical assistant.1-6 Describe the process and benefits of certification.1-7 List the benefits of becoming a member of a professional association.The Profession of Medical Assistant 2Introduction Fast Growing OccupationGeneralistSomeone who is trained in all departments of the facility.Medical Assistant Graduate of accredited institutionMultitasking skillsA multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.3Fast Growing OccupationAccording to U.S. Department of Labor Bureau of Statistics in 2002, medical assistants held 329,000 jobs.60% were in physicians’ office 15 % in hospitals25% in nursing homes and offices of other health care practitioners4Knowledge Base NeededAdministrative and clinical skillsPatient insurance product knowledgeCompliance (OSHA, CLIA & HIPAA)Providing exceptional customer servicePractice managementCurrent patient treatments and education5Knowledge Base NeededOSHA – Occupational Safety and Health AdministrationCLIA – Clinical Laboratory Improvements ActHIPPA – Health Insurance Portability and Accountability ActBACK6American Association of Medical AssistantsNational Association of Medical AssistantsWorks to raise standard of medical assistant to a more professional level AMERICAN ASSOCIATIONOF MEDICAL ASSISTANTS20 N. WACKER DR., Ste. 1575CHICAGO, IL 60606(312) 899-1500 Association of Medical Assistants (cont.)Dedicated to Serving the Needs of Medical Assistants by providing:PublicationsAccreditationCertification RecertificationContinuing Education Legislative Monitoring Member Discounts Group Insurance Annual National Convention Networking Opportunities 8 AAMA Code of EthicsThe code of Ethics of AAMA shall set forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting.Members of AAMA are dedicated to the conscientious pursuit of their profession.9Registered Medical AssistantCredential is given by American Medical Technologists (AMT)Take and pass certification examEducational and experiential requirementsHigh school graduate or acceptable equivalentGraduate from accredited schoolPass the AMT exam RMA is generic term used by American Registry of Medical Assistants since 1950 and by AMT since 198410Certified Medical AssistantCMAAwarded by Certifying Board of the AAMAExamination that evaluates mastery of medical assisting competencies based on Role Delineation Study, 200311Credentials MalpracticeHaving credentialed personnel or staff will lessen the likelihood of legal challenges.Managed Care Organizations (MCO) Places great importance in credentials for employees. 12AccreditationThe process by which programs are officially authorized.CAAHEP and ABHESProgram has to meet minimum standards (essentials) for accredited program13Graduation from Accredited ProgramIt shows that you have completed a program that meets nationally accepted standards.Provides recognition of your education by professional peers.It makes you eligible for registration.14ExternshipsObtain work experiences in actual medical officeDuties will be planned to meet your program’s requirementsOffers you opportunity to acquire a good reference15Multiskill TrainingReduces health care costsExpanding your career opportunitiesOffice managerMedical lab technicianECG technicianMedical billerHospital admission coordinator16Unit SecretaryDiscuss what skills and duties are required for unit secretaries.Where do unit secretaries usually work?Apply Your Knowledge17Unit SecretaryDiscuss what skills and duties are required for unit secretaries.Where do unit secretaries usually work?Apply Your Knowledge -Answer Reception, communication, clerical duties,and safety.Hospitals and nursing homes18Daily Duties of Medical AssistantsAdministrative, clinical, and laboratory duties are all part of your duties as a Medical Assistant.Administrative Greeting patientsHandling correspondenceScheduling appointmentsAnswering telephoneCreating and maintaining patient medical records ClinicalAssisting the doctor during examinationAsepsis and infection controlGiving medicationsPerforming ECGsExplaining treatments to patients Laboratory DutiesPerforming tests such as a urine pregnancy test on the premises.Collecting, preparing, and transmitting laboratory specimens.Teaching patients to collect specific specimens. 19Personal QualificationsCritical ThinkingAttention to detailsEmpathyWillingness to learnFlexibilitySelf motivationProfessionalism20 Appearance Uniform, clean and pressedShoes, comfortable, clean, whiteHairstyle clean and pulled backNails, short pale colorJewelry at a minimum21AttitudePositive and CaringRespond to criticism as a learning experienceTake direction from authority without questionFunction as a vital member of a medical teamChange of Attitude needed if Yes to Questions Below:Do I have repeated conflicts with people?Have I had a conflict at work that has resulted in termination?Do I have conflicts with authority figures?Do people make comments about my attitude?22Integrity and HonestyEverything you do, every task you complete should be performed with a goal of excellence.Integrity and honesty are key in providing superior customer service to your patients.Your office staff and physician must be able to trust you and the decisions you make. 23Other AttributesProper JudgmentCommunication SkillsRemaining Calm in a Crisis24Rights of the Medical AssistantTitle VII – you have the right to be free from any kind of discrimination in the workplace and during the hiring process.Sexual Harassment – Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. Sexual harassment occurs in a variety of circumstances, and anyone may be sexually harassed.25AAMA Role Delineation StudyAreas of CompetenceIncludes Delineation Chart found in Appendix 1. Provides the basis for medical assisting education and evaluation.Three areas AdministrativeClinicalGeneral 26Apply Your KnowledgeWhat questions should you ask yourself to be sure that you have a positive and caring attitude?Do I have repeated conflict with people?Have I had a conflict at work that has resulted in termination?Do I have conflicts with authority figures?Do people make comments about my attitude?-Answer27Summary Medical Assistant Skills and Duties according toAAMA Role Delineation ChartStay abreast with changes in technology, procedures, and regulations Training on-the-job or training programs 28End of ChapterEnd of Chapter29