Bài giảng môn Organizational Behavior - Chapter 10: Ability

AbilityChapter 10AbilityThe relatively stable capabilities people have to perform a particular range of different but related activitiesIn contrast to skills, which are more trainable and improvableAs with personality, about half of the variation in ability levels is due to geneticsCognitive AbilityCapabilities related to the acquisition and application of knowledge in problem solvingVerbalQuantitativeReasoningSpatialPerceptualCognitive AbilityOne of the most widely used measures of cognitive ability is the Wonderlic Personnel Test50 questions in 12 minutesA score of 20 is equivalent to an IQ of 100, which is averageA score of 10 indicates literacyCognitive AbilityCognitive AbilityThink of the people you know who are exceptionally smart. Are all of them successful?Those who are not successful—why aren’t they? What holds them back?Emotional IntelligenceCapabilities related to the management and use of emotions when interacting with others Sometimes labeled EQ or EIEspecially vital in jobs that require a lot of “emotional labor”Comes in four varietiesEmotional IntelligenceSelf awarenessThe ability of an individual to understand the types of emotions he/she is experiencing, the willingness to acknowledge them, and the capability to express them accuratelyWhat’s your score?Emotional IntelligenceOther awarenessThe ability of an individual to recognize and understand the emotions that other individuals are feelingWhat’s your score?Emotional IntelligenceEmotion regulationThe ability to quickly recover from emotional experiences and control one’s feelingsWhat’s your score?Emotional IntelligenceUse of emotionsThe ability of an individual to harness emotions and use them to improve their chances of being successful in a given areaWhat’s your score?Physical AbilityImportance varies according to the nature of the jobStrengthStaminaFlexibility and coordinationPsychomotorSensoryHow Important is Ability?