Bài giảng môn Organizational Behavior - Chapter 4: Job Satisfaction

JobSatisfactionChapter 4Job SatisfactionA pleasurable emotional state resulting from the appraisal of one’s job or job experiencesIt is based on both cognition (calculated opinions of your job) and affect (emotional reactions to your job)Affect colors cognition, and vice-versaValue-Percept TheoryDoes your job supply what you value?Dissatisfaction = (Vwant-Vhave) x (Vimportance)Value-Percept TheoryDoes your job supply what you value?Dissatisfaction = (Vwant-Vhave) x (Vimportance)Value-Percept TheoryThe Work ItselfJob Characteristics TheoryJobs are more intrinsically enjoyable when work tasks are challenging and fulfillingFive “core job characteristics” combine to make some jobs more rewarding than othersJob Characteristics TheoryCore job characteristicsJob Characteristics TheoryMood and EmotionsEven the most satisfied employees aren’t satisfied every minute of every daySatisfaction levels wax and wane as a function of mood and emotionsMood and EmotionsMood and EmotionsAffective events theorySpecific events trigger discrete emotions during the course of the work dayMood and EmotionsMood and EmotionsFeeling vs. showingEmotional laborEmotional contagionHow Important is Job Satisfaction?ApplicationTracking satisfactionJob Descriptive Index