Bài giảng môn Organizational Behavior - Chapter 7: Trust, Justice, and Ethics

Trust, Justice,and EthicsChapter 7Trust DefinedThe willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentionsTrust = willing to be vulnerableRisk = actually becoming vulnerableTrust DriversDisposition-Based TrustTrust PropensityA general expectation that the words, promises, and statements of individuals and groups can be relied uponWhich is more damaging in organizational life: being too trusting or being too suspicious?Cognition-Based TrustTrustworthinessThe characteristics of a trustee that inspire trustAbilityBenevolenceIntegrityWhich are most important with subordinates? With supervisors?Affect-Based TrustJusticeTrustworthiness can sometimes be difficult to judge, especially early in work relationshipsJustice-relevant acts can serve as behavioral evidence of trustworthinessDistributive justiceProcedural justiceInterpersonal justiceInformational justiceDistributive and Procedural JusticeDistributive and Procedural JusticeInterpersonal & Informational JusticeInterpersonal & Informational JusticeEthicsThe degree to which the behaviors of an authority are in accordance with generally accepted moral normsUnethical behavior“Merely ethical” behavior“Especially ethical” behaviorThe Four Component ModelEthicsCan companies benefit from having better moral awareness and moral judgment, even if their costs rise as a result? How?How Important is Trust?ApplicationCorporate Social ResponsibilityLegal componentEthical componentSocial component