Bài giảng Organizational Behavior - Chapter 11: Developing and Leading Effective Teams

Developing and LeadingEffective TeamsChapter ElevenLearning ObjectivesLO.1 Explain how a work group becomes a team.LO.2 Identify and describe four types of work teams.LO.3 Explain the model of effective work teams, and specify the two criteria of team effectiveness.LO.4 Identify five teamwork competencies team members need to possess.LO.5 Discuss why teams fail.Learning Objectives (cont.)LO.6 List at least four things managers can do to build trust.LO.7 Distinguish two types of group cohesiveness, and summarize cohesiveness research findings.LO.8 Define virtual teams and self-managed teams.LO.9 Describe high-performance teams, and discuss team leadership.Work Teams: Types, Effectiveness,and Stumbling BlocksTeama small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountableThe Evolution of a TeamEffective Work TeamsEffective Work TeamsTeam viabilitydefined as team members’ satisfaction and continued willingness to contribute.Why Work Teams FailCooperationIndividuals are said to be cooperating when their efforts are systematically integrated to achieve a collective objective. The greater the integration, the greater the degree of cooperation.TrustTrust Reciprocal faith in others’ intentions and behaviorPropensity to trust A personality trait involving one’s general willingness to trust others.Interpersonal Trust Involves a Cognitive LeapCohesivenessCohesiveness a process whereby a sense of ‘we-ness’ emerges to transcend individual differences and motivesVirtual TeamsVirtual team physically dispersed task group that conducts its business primarily through modern information technologyResearch InsightsVirtual groups formed over the Internet follow a group development process similar to that for face-to-face groupsInternet chat rooms create more work and yield poorer decisions than face-to-face meetings and telephone conferencesInspirational leadership has a positive impact on creativity in electronic brainstorming groupsConflict management is particularly difficult for asynchronous virtual teams that have no opportunity for face-to-face interactionSelf-Managed TeamsSelf-managed teams Groups of employees granted administrative oversight for their work.Accountability is maintained indirectly by outside managers and leaders