Bài giảng Organizational behavior - Chapter 12: Communicating in the Digital Age

Communicating in the Digital AgeChapter TwelveAfter reading the material in this chapter, you should be able to:LO12.1 Describe the perceptual process model of communicationLO12.2 Describe the process, personal, Physical, and semantic barriers to effective communicationLO12.3 Contrast the communication styles of assertiveness, aggressiveness, and nonassertivenessLO12.4 Discuss the primary sources of nonverbal communicationAfter reading the material in this chapter, you should be able to:LO12.5 Review the five dominant listening styles and 10 keys to effective listeningLO12.6 Discuss the impact of information communication technologies (ICT) on productivityLO12.7 Describe the challenges of managing teleworkers, and the advantages and concerns associated with social media at mediaBasic Dimensions of the Communication ProcessCommunication the exchange of information between a sender and receiver and the inference (perception) of meaning between the individuals involvedCommunication Process in ActionA Perceptual Model of CommunicationNoise interference with the transmission and understanding of a messageCommunication Barriers within the Communication ProcessInterpersonal CommunicationCommunication competence performance-based index of an individual’s abilities to effectively use communication behaviors in a given contextCommunication Competence Affects Upward MobilityCommunication StylesSources of Nonverbal CommunicationNonverbal Communication any message, sent or received independent of the written or spoken wordincludes such factors as use of time and space, distance between persons when conversing, use of color, dress, walking behavior, standing, positioning, seating arrangement, office locations and furnishings.Active ListeningListening Process of actively decoding and interpreting verbal messages.The Keys to Effective ListeningManaging TeleworkersTeleworkersPeople who fulfill some portion of typically office-based job responsibilities outside the office via ICT also known as telecommuters and distributed workersE-Mail: Benefits, Drawbacks, and Suggestions for Managing It