Bài giảng Organizational behavior - Chapter 13: Influence, Power, and Politics: An Organizational Survival Kit

Influence, Power, and Politics: An Organizational Survival KitChapter ThirteenAfter reading the material in this chapter, you should be able to:LO13.1 Name five “soft” and four “hard” influence tactics and summarize Cialdini’s principles of influence and persuasion.LO13.2 Identify and briefly describe French and Raven’s five bases of power.LO13.3 Define the term empowerment and explain how to make it succeedAfter reading the material in this chapter, you should be able to:LO13.4 Define organizational politics and explain what triggers it, and specify the three levels of political action in organizations.LO13.5 Distinguish between favorable and unfavorable impression management tactics.LO13.6 Explain how to manage organizational politics.Three Influence OutcomesCommitment substantial agreement followed by initiative and persistence in pursuit of common goalsCompliance reluctant agreement requiring subsequent prodding to satisfy minimum requirementsThree Influence OutcomesResistance stalling, unproductive arguing, or outright rejectionFive Bases of PowerReward power obtaining compliance by promising or granting rewards.Coercive power obtaining compliance through threatened or actual punishment.Legitimate power obtaining compliance through formal authority.Five Bases of PowerExpert power obtaining compliance through one’s knowledge or information. Referent power obtaining compliance through charisma or personal attraction.The Evolution of PowerParticipative ManagementParticipative management process whereby employees play a direct role in setting goals, making decisions, solving problems, and making changes in the organizationDomain of Organizational PoliticsOrganizational politics intentional acts of influence to enhance or protect the self-interests of individuals or groupsLevels of Political Action in OrganizationsCommonly Used Political TacticsImpression ManagementImpression management any attempt to control or manipulate the images related to a person, organization, or ideasApologiesApologies form of trust repair where one acknowledges an offense and often offers to make amends. It is a widely held norm in the United States and other cultures (e.g., Japan) to apologize when one’s actions (or lack of action) cause harm to another, whether intentional or not.Purposes for Leader Apologies and Their Desired Outcomes