Bài giảng Organizational Behavior - Chapter 3: Organizational Culture, Socialization, and Mentoring

Organizational Culture, Socialization, and MentoringChapter ThreeLearning ObjectivesLO.1 Define organizational culture and discuss its three layers.LO.2 Discuss the difference between espoused and enacted values.LO.3 Describe the four functions of organizational culture.LO.4 Discuss the four types of organizational culture associated with the competing values framework.LO.5 Summarize the five conclusions derived from research about the outcomes associated with organizational culture.Learning Objectives (cont.)LO.6 Review the four caveats about culture change.LO.7 Summarize the methods used by organizations to change organizational culture.LO.8 Describe the three phases in Feldman’s model of organizational socialization.LO.9 Discuss the various socialization tactics used to socialize employees.LO.10 Explain the four developmental networks associated with mentoring.Organizational CultureOrganizational culture set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its various environmentsA Conceptual Framework for Understanding Organizational CultureLayers of Organizational CultureBasic assumptionsConstitute organizational values that have become so taken for granted over time that they become assumptions that guide organizational behaviorFour Functions of Organizational CultureCompeting Values FrameworkOutcomes Associated with Organizational CultureClearly related to measures of organizational effectiveness.Employees are more satisfied and committed to organizations with clan cultures. Innovation and quality can be increased by building characteristics associated with clan, adhocracy, and market cultures into the organization.Outcomes Associated with Organizational Culture (cont.)An organization’s financial performance is not very strongly related to organizational culture. Companies with market cultures tend to have more positive organizational outcomes.The Process of Culture ChangeOrganizational members teach each other about the organization’s preferred values, beliefs, expectations, and behaviorsOrganizational SocializationOrganizational Socialization process by which a person learns the values, norms, and required behaviors which permit him to participate as a member of the organizationA Model of Organizational SocializationSocialization TacticsEmbedding Organizational Culture through MentoringMentoring the process of forming and maintaining developmental relationships between a mentor and a junior person