Bài giảng Organizational behavior - Chapter 5: Appreciating Individual Differences: Intelligence, Ability, Personality, Core Self-Evaluations, Attitudes, and Emotions

Appreciating Individual Differences: Intelligence, Ability, Personality, Core Self-Evaluations, Attitudes, and EmotionsChapter FiveAfter reading the material in this chapter, you should be able to:LO5.1 Identify at least five of Gardner’s eight multiple intelligences, and explain “practical intelligence”LO5.2 Identify and describe the Big Five personality dimensions, specify which one is correlated most strongly with job performance, and describe the proactive personality.LO5.3 Explain the four components of Core Self- Evaluations.After reading the material in this chapter, you should be able to:LO5.4 Distinguish between self-esteem and self- efficacy.LO5.5 Explain the difference between an internal and external locus of control.LO5.6 Identify the three components of attitudes and discuss cognitive dissonanceLO5.7 Explain the concepts of emotional intelligence, emotional contagion and emotional laborAn OB Model for Studying Individual DifferencesPersonality DynamicsPersonality the combination of stable physical and mental characteristics that give the individual his or her identityThe Big Five Personality DimensionsProactive PersonalityProactive Personality - someone who is relatively unconstrained by situational forces and who effects environmental changeAdvice and Words of Caution aboutPersonality Testing in the WorkplaceCore Self-EvaluationsCore self-evaluations represent a broad personality trait comprised of four narrower individual personality traits: (1) self-esteem, (2) generalized self-efficacy, (3) locus of control, and (4) emotional stabilitySelf-Efficacy Beliefs Pave the Way for Success or FailureFigure 5-2The Nature of AttitudesAttitude learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given objectThe Nature of AttitudesAffective component the feelings or emotions one has about an object or situationCognitive component the evaluation or belief one has about an object or situationBehavioral component how one intends to act or behave toward someone or somethingWhen Attitudes and Reality Collide: Cognitive DissonanceCognitive dissonance psychological discomfort a person experiences what his or her attitudes or beliefs are incompatible with his or her behaviorAjzen’s Theory of Planned BehaviorFigure 5-3Positive and Negative EmotionsFigure 5-4