Bài dạy Medical Assisting - Chapter 14: Patient Education

Learning Outcomes (cont.) 14.1 Identify the benefits of patient education and the medical assistant’s role in providing education. 14.2 Describe factors that affect learning and teaching. 14.3 Implement teaching techniques. 14.4 Choose reliable patient education materials used in the medical office.

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14Patient EducationLearning Outcomes (cont.)14.1 Identify the benefits of patient education and the medical assistant’s role in providing education.14.2 Describe factors that affect learning and teaching.14.3 Implement teaching techniques.14.4 Choose reliable patient education materials used in the medical office.Learning Outcomes (cont.)14.5 Explain how patient education can be used to promote good health habits. 14.6 Describe the types of information that should be included in the patient information packet.14.7 Describe the benefits and special considerations of patient education prior to surgery.IntroductionHealth education = lifelong pursuitEncourage and teach healthy habits and behaviorsMedical assistantsRecognize and overcome roadblocks to educationBecome comfortable with teachingLead others to their highest level of healthThe Educated PatientTakes a more active role in medical careIs often more compliant with treatment programsIs better informed about how to maintain a healthy stateThe Educated Patient (cont.)Benefits to the medical officeSatisfaction Follows instructions Less likely to call with questions, so staff spends less time on the telephoneMedical assistant participation in patient educationPlace of employment and scope of practiceAwareness of patient understanding and needsApply Your KnowledgeWhat are the results of patient education?ANSWER: Patients can take a more active role in their health care. They are more compliant with the treatment program, stay healthier, and are more satisfied clients of the medical practice.Learning and TeachingLearning KnowledgeBehaviorsSkills Domains of learningCognitive AffectivePsychomotor Apply Your KnowledgeMatch the following:CognitiveAffective Psychomotor Sylvia is taking her medications correctly Sylvia understands the effect of her diabetic diet. Sylvia started exercising to help her keep her diabetes under control. Sylvia has a positive attitude about her ability to control her diabetes. Sylvia is able to recall information about diabetes. Sylvia is motivated to learn.ANSWER:CCAAPPTeaching TechniquesTypes of teachingSensory – Behaviors(affective domain)Factual – Knowledge(cognitive domain)Participatory – Skills(psychomotor domain)Teaching Techniques (cont.)Factual TeachingProvides detailsSupported by written materialsSensory TeachingPhysical sensations they may feelAll five senses may be involvedTeaching Techniques (cont.)Participatory teachingDescribe a techniqueModeling Demonstrate the techniquePatient then performs a return demonstration Verify understandingCultural and Educational BarriersWhen providing new materials consider Cultural backgroundAgeMedical condition and emotional stateLearning style, educational backgroundDisabilitiesReligious background Readiness to learnApply Your Knowledge Return demonstrations are part of factual teaching. Sensory teaching tells the patient what he will feel during a procedure. Factual teaching provides the patient the what, when, and why. Modeling is teaching a new skill through observation and imitation.True or False?ANSWER: TTTFparticipatory teaching.Brochures, Booklets, and Fact SheetsExplain procedures Provide information about specific diseases and medical conditionsProvide information to help patients stay healthyPatient Education MaterialsPractical health care tipsUpdates on office policiesInformation about new diagnostic tests and equipmentNews about office staffPrinted Materials (cont.)Educational NewslettersA valuable aid for referring patients to appropriate agencies Printed Materials (cont.)Community-Assistance DirectoryMealsonWheelsDayCareCentersMedicalServicesMany physicians arrange seminars and classes for their patients.DVDs and videotapes – effective for educating about complex subjects and proceduresVisual MaterialsVisual Materials (cont.)Health organizations and associations also provide health information.Libraries and patient resource rooms have a variety of educational materials.Visual Materials (cont.)Online health information Check credibility of websiteDevelop a list for the patientEducation plan Education needsOutlineResourcesTeach Evaluate Apply Your KnowledgeList resources that are available to provide patient education materials.ANSWER: Community resources for patient education include libraries and patient resource rooms, online resources, community resources such as home health, and health-related associations such as the AHA.Promoting Health and Wellness Through EducationConsumer Education – increased awareness of good health practices Ways to achieve good healthDevelop healthy habitsProtect self from injuryTake preventive measures Regular ExerciseAdequate RestHealthy HabitsGood NutritionBalanceWorkLeisureNo SmokingLimit Alcohol IntakeHealthy Habits (cont.)Protection from InjurySafety measuresProper use of medicationsDo not change dosageDo not mix medicationsReport unusual reactionsTell doctor about any OTC medicationsPreventive MeasuresThree levels of preventive health careHealth-promoting behaviors Screening Rehabilitation Adopting healthy habitsPatient educationDiagnostic testingMaintain functionCategorize each of the following behaviors as a first, second, or third level of prevention.Apply Your KnowledgeTuberculin skin testDaily exerciseAdopting healthy eating habitsAnnual mammogramsStroke rehab programANSWER:The Patient Information PacketBenefits for patientsImproves relationships between the office and patientsProvides important information about office policies and staff rolesOffice hoursScheduling appointmentsPayment policiesThe Patient Information Packet (cont.)Benefits for office staffMarketing toolAid to running office smoothlySaves time answering questionsUse to acquaint new staff members with office policiesIntroduction to the officePhysician’s qualificationsDescription of the practiceIntroduction to the office staffContents of the Information Packet (cont.)Materials should be written at a sixth-grade reading Office hoursAppointment schedulingTelephone policyPayment policiesContents of the Information Packet (cont.)Insurance policiesPatient confidentiality statementOther informationContents of the Information Packet (cont.)Distribution of Patient Information PacketGive the packet to new patients Mail the packet to patients Refer patient to office websiteFollowing their office visit, several patients inquire about the credentials of the practitioner seeing them during the visit. How can this information be made available to the patients?Apply Your KnowledgeANSWER: Add this information to the patient information packet and also placed on the office website.Patient Education Prior to SurgeryVital to successful outcomesMedical assistantSupport and explanationsVerify patient understands information givenDocument Informed consent Signed Placed in medical record Increases satisfaction Reduces anxiety and fear Reduces use of pain medication Reduces complications following surgery Reduces recovery timePreoperative EducationHelping Relieve AnxietyRepeat and reinforceStress the positiveInvolve family membersProvide contact informationBe reassuringVerify understandingApply Your KnowledgeWhat are the benefits of preoperative education for the patient?ANSWER: Preoperative education is important to the success of the procedure. It helps reduce anxiety and fear, use of pain medication, postoperative complications, and recovery time.Right Answer!In Summary14.1 Patients benefit from patient education because it can help them regain their health and independence more quickly. The medical office also benefits because patients will be less likely to call the office with questions. Educated patients take a more active role in their medical care.In Summary (cont.)14.2 Learning occurs in three domains: knowledge, behaviors, and skills. The patient must be able to recall the information, have the right attitude and be motivated to learn, and then implement the skills needed to demonstrate that the knowledge is retained.In Summary (cont.)14.3 Teaching methods and formats are adjusted for the best possible result depending on patient need and level of understanding. The best possible education plan comes from knowing your patient and his needs and abilities, as well as the goal of the instruction. Always assess your instruction at its completion and revise the plan as needed.In Summary (cont.)14.4 There are a variety of types of patient education materials in medical offices. Using already-completed print or electronic patient instruction sheets, ensuring that Internet sources are credible, and obtaining assistance from other healthcare team members are all methods of ensuring reliability of educational materials.In Summary (cont.)14.5 Patient education promotes good health by teaching patients the importance of developing healthy habits such as eating properly and exercising regularly.In Summary (cont.)14.6 The contents of the patient’s information packet should include an introduction to the medical office, the physician’s qualifications, a description of the practice, an introduction to the staff, office hours, appointment scheduling, telephone policies, payment and insurance policies, a confidentiality statement, and other pertinent information.In Summary (cont.)14.7 Educating patients prior to surgery is vital to a successful outcome and involves instructing them on proper procedures before surgery and also having the patient sign a surgical consent.Apprehension, uncertainty, waiting, expectation, fear of surprise, do a patient more harm than any exertion.~ Florence Nightingale End of Chapter 14