Bài giảng Medical Assisting - Chapter 14: Patient Education

Medical Assisting Chapter 14PowerPoint® to accompany Second EditionRamutkowski  Booth  Pugh  Thompson  WhickerChapterCopyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display.1Patient EducationObjectives14-1 Identify the benefits of patient education.14-2 Explain the role of the medical assistant in patient education.14-3 Discuss factors that affect teaching and learning.14-4 Describe patient education materials used in the medical office.2Patient EducationObjectives (cont.)14-5 Explain how patient education can be used to promote good health habits.14-6 Identify the types of information that should be included in the patient information packet.14-7 Discuss techniques for educating patients with special needs.3Patient Education14-9 Explain the benefits of patient education prior to surgery, and identify types of preoperative teaching.14-10 List educational resources that are available outside the medical office.Objectives (cont.)4The Educated PatientTakes a more active role in medical careIs often more compliant with treatment programsIs better informed about how to maintain a healthy state5Printed MaterialsBrochures, Booklets, and Fact Sheets Explain procedures that are performed in the medical office Provide information about specific diseases and medical conditions Provide information to help patients stay healthyTypes of Patient Education6Printed MaterialsEducational NewsletterMedical office newsletters : Are written by the doctor or office staff Contain practical health care tips Offer updates on office policies Provides information about new diagnostic tests and equipmentTypes of Patient Education(cont.)7Printed MaterialsCommunity Assistance DirectoryA written community resource directory prepared by the medical office is a valuable aid for referring patients to appropriate agencies. MealsOnWheelsDayCareCentersMedicalServicesTypes of Patient Education(cont.)8Visual MaterialsVideotapes are used effectively to educate about complex subjects and procedures.Many physicians arrange classes and seminars for their patients.Types of Patient Education (cont.)9Apply Your KnowledgeA medical assistant employed in a cardiology office is asked by the physicians to create some form of publication to educate patients about healthy heart habits. Which of the following mediums do you feel will be most effective and why? Create a fact sheet with text explaining common heart diseases.Check out several books on healthy habits that affect the heart from the local library.Create a brochure with pictures and text to focus on dietary and other heart functioning.This is the best answer because books cannot be taken out of the office, and a fact sheet with no pictures might not be as appealing to a large number of patients.- Answer10Promoting Good Health ThroughEducationHealth is a complex concept involving physical,mental, emotional, and social influences.Consumer Education has helped Americans become more aware of good health practices. Ways to achieve good health:Develop good health habitsProtect self from injuryTake preventive measures to protect against disease and illness 11Healthful HabitsGood NutritionRegular ExerciseAdequate RestPromoting Good Health ThroughEducation (cont.)12BalanceWorkLeisureLimitingAlcoholIntakeNo SmokingPromoting Good Health ThroughEducation (cont.)Healthful Habits13Protection from InjuryEducate patients about safety tips to prevent injuries at home, work, and during play times.Teach patients about the proper use of medications. Promoting Good Health ThroughEducation (cont.)14Preventive MeasuresThree LevelsHealth-Promoting BehaviorsScreeningRehabilitationPrimary level of prevention"CAUTION"Secondary level of preventionDiagnostic TestingThird level of preventionImprovePromoting Good Health ThroughEducation (cont.)15Categorize the following list of behaviors as being a first, second, or third level of prevention.1st 2nd 3rd Apply Your KnowledgeTuberculin skin testMonthly self-breast examAdopting healthy eating habitsAnnual MammogramsBladder retraining programs1st 2nd - Answer16The Patient Information PacketBenefits of the Information Packet Simple, inexpensive, and effective medium to improve relationships between the office and the patients Provides important information about the office policies and staff roles Excellent marketing toolAll materials should be written at a sixth grade level for reading ease of all patients.17Contents of theInformation PacketIntroduction to the OfficePhysician’s QualificationsDescription of the PracticeIntroduction to the Office StaffOffice HoursAppointment SchedulingTelephone PolicyThe Patient Information Packet18 Payment Policies Insurance Policies Patient Confidentiality Statement Other InformationThe Patient Information Packet (cont.)Contents of theInformation Packet (cont.)19Distributing the InformationPacketPatients must receive and read the information packet in order for them to be effective.Methods to distribute the Information Packet Hand the packet to new patients and review the contents with them. Mail the packet to patients prior to the initial visit if time permits. Keep additional copies available in the office where patients can easily access them. For patients with special concerns, pictures and charts may be needed to communicate the information.20The medical assistant is employed at a very busy internal medicine office with seven physicians and five nurse practitioners. Following their office visit, several patients inquire about the credentials of the medical practitioner seeing them during the visit. How can this information be made available to the patients?Apply Your KnowledgeUsing a digital camera or other device, photos of office personnel and their credentials can be placed in the office content packet.- Answer21Educating Patients with Special Needs Elderly Patients Show respect Put information in writing Adjust procedures as needed when limitations are present Patients with Mental ImpairmentsUse tact and speak at the patient’s level of understandingCommon conditions Dementia Alzheimer’s disease Emotional problems Drug addiction Mental retardation22 Patients with Hearing ImpairmentsRemember that their inability to hear is not a measure of their intelligence. Patients with Visual ImpairmentsVerify that all verbal instructions have been heard correctly. Multicultural IssuesPatients from diverse cultures may have different beliefs about the causes and treatments of their illness.Educating Patients with Special Needs (cont.)23Patient Education Prior to SurgeryThe Role of the Medical AssistantEducationalLegalInformed ConsentPreoperative InstructionsPostoperative Instructions24Benefits of Preoperative Education Increases patients’ overall satisfaction Reduces patient anxiety and fear Reduces use of pain medication Reduces complications following surgery Reduces recovery timePatient Education Prior to Surgery(cont.)25Types of Preoperative TeachingFactualSensoryParticipatoryInforms patient of specific details about the procedure and needed restrictions before and / or after surgery.Provides the patient descriptions of various sensations they may feel during the procedure.Includes explanations and demonstrations of certain techniques required after surgery. Patients are allowed to provide a return demonstration of the technique to validate understanding and technique accuracy.Patient Education Prior to Surgery(cont.)26 Using Anatomical ModelsA visual representation helps patients better understand what will take place Helping Patients Relieve AnxietyAllow extra time for patients to grasp information and use positive words when possible Verifying Patient UnderstandingHave patients explain to you in their own words their understanding of what has been taughtAlso return demonstrations of procedural instructions validate understandingPatient Education Prior to Surgery(cont.)27Additional Educational Resources Libraries Computer Resources Community Resources AssociationsNote: These outside resources may be used by office personnel or patients to obtain educational information.28Apply Your KnowledgeA patient with both a visual and hearing impairment requires preoperative teaching by the medical assistant. What would be most essential in such a situation?Be sure to speak loud and slow to the patient.Request that the patient repeats to you in their own words, the preoperative information.Insist that someone accompany the patient to the office.Be sure to speak loud and slow to the patient.Request that the patient repeats to you, in his/her own words, the preoperative information.Insist that someone accompany the patient to the office.- Answer29End of ChapterEnd of Chapter30