Bài giảng Organizational Behavior - Chapter 10: Group Dynamics

Group DynamicsChapter TenLearning ObjectivesLO.1 Identify the four sociological criteria of a group, and discuss the impact of social networking on group dynamics.LO.2 Describe the five stages in Tuckman’s theory of group development, and discuss the threat of group decay.LO.3 Distinguish between role conflict and role ambiguity.LO.4 Contrast roles and norms, and specify four reasons norms are enforced in organizations.Learning Objectives (cont.)LO.5 Distinguish between task and maintenance roles in groups.LO.6 Summarize the practical contingency management implications for group size.LO.7 Discuss why managers need to carefully handle mixed-gender task groups.LO.8 Describe groupthink, and identify at least four of its symptoms.LO.9 Define social loafing, and explain how managers can prevent it.Groups in the Social Media AgeGroup two or more freely interacting people who share collective norms and goals and have a common identityFour Sociological Criteria of a GroupTuckman’s Five-Stage Theory of Group DevelopmentA Role EpisodeNormsNorms an attitude, opinion, feeling, or action—shared by two or more people—that guides their behaviorFunctional Roles Preformed by Group MembersGroup SizeWithin a contingency management framework group size depends on the manager’s objective for the group. If a high-quality decision is the main objective, then a three- to five-member group would be appropriateThreats to Group EffectivenessThe Asch Effectthe distortion of individual judgment by a unanimous but incorrect oppositionThreats to Group EffectivenessGroupthink a mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when members’ strivings for unanimity override their motivation to realistically appraise alternative courses of actionSymptoms of Groupthink Lead to Defective Decision MakingSocial LoafingSocial Loafing tendency for individual effort to decline as group size increasesDealing with Social Loafing in the Internet Age