Bài giảng Organizational Behavior - Chapter 15: Influence, Empowerment, and Politics

Influence, Empowerment,and PoliticsChapter FifteenLearning ObjectivesLO.1 Explain the concept of mutuality of interest.LO.2 Name at least three “soft” and two “hard” influence tactics, and summarize the practical lessons from influence research.LO.3 Identify and briefly describe French and Raven’s five bases of power, and discuss the responsible use of power.LO.4 Define the term empowerment , and explain why it is a matter of degree.Learning Objectives (cont.)LO.5 Explain why delegation is the highest form of empowerment, and discuss the connections among delegation, trust, and personal initiative.LO.6 Define organizational politics, and explain what triggers it.LO.7 Distinguish between favorable and unfavorable impression management tactics.LO.8 Explain how to manage organizational politics.The Constant Tug-of-War between Self-Interest and Mutuality of Interest Requires Managerial ActionSocial PowerSocial power ability to marshal the human, informational, and material resources to get something doneFive Bases of PowerReward power obtaining compliance by promising or granting rewards.Coercive power obtaining compliance through threatened or actual punishment.Legitimate power obtaining compliance through formal authority.Five Bases of PowerExpert power obtaining compliance through one’s knowledge or information. Referent power obtaining compliance through charisma or personal attraction.Empowerment: From PowerSharing to Power DistributionEmpowerment recognizing and releasing into the organization the power that people already have in their wealth of useful knowledge, experience, and internal motivation.The Evolution of PowerParticipative ManagementParticipative management process whereby employees play a direct role in setting goals, making decisions, solving problems, and making changes in the organizationDelegation Delegation the process of granting decision-making authority to lower-level employeesamounts to power distributionPersonal Initiative: The Other Side of DelegationRandolph’s Empowerment ModelDomain of Organizational PoliticsOrganizational politics intentional acts of influence to enhance or protect the self-interests of individuals or groupsLevels of Political Action in Organizations