Bài giảng môn Organizational Behavior - Chapter 5: Stress

StressChapter 5StressDefinitionA psychological response to demands where there is something at stake and where coping with the demands taxes or exceeds a person’s capacity or resourcesDo you want a stress-free job?StressWhich jobs are more and less stressful, in general?Transactional Theory of StressWork StressorsChallenge stressorsTime pressureWork complexityWork responsibilityWork StressorsHindrance stressorsRole conflictRole ambiguityRole overloadDaily hasslesFamily StressorsChallenge stressorsFamily time demandsPersonal developmentPositive life eventsFamily StressorsHindrance stressorsWork-family conflictFinancial uncertaintyNegative life eventsLife EventsCoping with StressorsAccounting for IndividualsPeople differ in their ability to cope with stressors, as a function of:Social supportInstrumental supportEmotional supportType A Behavior PatternConsequences of StressHow Important is Stress?How Important is Stress?ApplicationStress ManagementExerciseManaging hindrance stressorsImproving work-life balanceImproving hardinessApplicationWhat can organizations do?AssessmentReducing stressorsProviding resourcesReducing strains