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Objectives 15-1 List the basic steps of the health insurance claim process. 15-2 Describe your role in insurance claims processing. 15-3 Explain how payers set fees. 15-4 Define Medicare and Medicaid. 15-5 Discuss TRICARE and CHAMPVA healthcare benefits programs. 15-6 Distinguish between HMOs and PPOs.

38 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 899 | Lượt tải: 0

Objectives 14-1 Identify the benefits of patient education. 14-2 Explain the role of the medical assistant in patient education. 14-3 Discuss factors that affect teaching and learning. 14-4 Describe patient education materials used in the medical office.

30 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 985 | Lượt tải: 0

Objectives 13-1 Identify the elements that are important in a patient reception area. 13-2 Discuss ways to determine what furniture is necessary for a patient reception area and how it should be arranged? 13-3 List the housekeeping tasks and equipment needed for this area of the office. 13-4 Summarize the OSHA regulations that pertain to a pati...

18 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 945 | Lượt tải: 0

Objectives 12-1 Explain the importance of the appointment book in maintaining the schedule in the medical office. 12-2 Identify common scheduling abbreviations. 12-3 Identify and describe different types of appointment scheduling systems. 12-4 Discuss ways to arrange appointments for patients. 12-5 Explain how to handle special scheduling situ...

38 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 808 | Lượt tải: 0

Objectives 11-1 Explain how to manage incoming telephone calls. 11-2 Explain the importance of communication skills. 11-3 Compare the types of calls the medical assistant handles with those the physician or other staff members handle. 11-4 Describe how to handle various types of incoming calls from patients and from others. 11-5 Discuss the im...

34 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 832 | Lượt tải: 0

Objectives 10-1 Describe the equipment and supplies needed for filing medical records. 10-2 List and describe the various types of filing systems. 10-3 Discuss the benefits of each type of system. 10-4 Discuss the advantages of color coding the files. 10-5 Explain how to set up and use a tickler file.

34 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 880 | Lượt tải: 0

Objectives 9-1 Explain the purpose of compiling patient medical records. 9-2 Describe the contents of patient record forms. 9-3 Describe how to create and maintain a patient record. 9-4 Identify and describe common approaches to documenting information in medical records.

34 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 855 | Lượt tải: 0

Objectives 8-1 Give examples of vital, incidental, and periodic supplies used in a typical medical office. 8-2 Describe how to store administrative and clinical supplies. 8-3 Implement a system for tracking the inventory of supplies. 8-4 Schedule inventories and ordering times to maximize office efficiency.

29 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 850 | Lượt tải: 0

Objectives 7-1 List the supplies necessary for creating and mailing professional-looking correspondence. 7-2 Identify the types of correspondence used in medical office communications. 7-3 Describe the parts of a letter and the different letter and punctuation styles. 7-4 Compose a business letter.

38 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 879 | Lượt tải: 0

Objectives 6-1 List and describe common types of computers. 6-2 Identify computer hardware and software components and explain functions of each. 6-3 Describe the types of computer software commonly used in the medical office. 6-4 Discuss how to select computer equipment for the medical office.

36 trang | Chia sẻ: nguyenlinh90 | Ngày: 20/07/2019 | Lượt xem: 891 | Lượt tải: 0