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Motivation Defined A set of energetic forces that originate within and outside an employee that initiates work-related effort and determines its direction, intensity, and persistence What do you do? How hard do you do it? How long do you do it?

23 trang | Chia sẻ: baothanh01 | Ngày: 13/10/2018 | Lượt xem: 769 | Lượt tải: 0

Stress Definition A psychological response to demands where there is something at stake and where coping with the demands taxes or exceeds a person’s capacity or resources Do you want a stress-free job?

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Three Generic Strategies Overall cost leadership is based on: Creating a low-cost position relative to a firm’s peers: see the experience curve & competitive parity Managing relationships throughout the entire value chain to lower costs Differentiation implies: Products and/or services that are unique & valued Emphasis on nonprice attributes ...

16 trang | Chia sẻ: baothanh01 | Ngày: 13/10/2018 | Lượt xem: 776 | Lượt tải: 0

Job Satisfaction A pleasurable emotional state resulting from the appraisal of one’s job or job experiences It is based on both cognition (calculated opinions of your job) and affect (emotional reactions to your job) Affect colors cognition, and vice-versa

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The Central Role of Knowledge In the knowledge economy, wealth is increasingly created by effective management of knowledge workers instead of by the efficient control of physical & financial assets.

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Affective Commitment A desire on the part of an employee to remain a member of an organization because of an emotional attachment to, or involvement in, that organization You stay because you want to What would you feel if you left anyway?

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Value-Chain Analysis Value-chain analysis looks at the sequential process of value-creating activities Value is the amount buyers are willing to pay for what a firm provides How is value created within the organization? How is value created for other organizations in the overall supply chain or distribution channel? The value received must exc...

14 trang | Chia sẻ: baothanh01 | Ngày: 13/10/2018 | Lượt xem: 804 | Lượt tải: 0

Environmental Scanning & Monitoring Environmental scanning involves surveillance of a firm’s external environment Predicts environmental changes to come Detects changes already under way Allows firm to be proactive Environmental monitoring tracks evolution of environmental trends Hard trends – measurable facts/events Soft trends – estimated,...

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Job Performance The value of the set of behaviors that contribute, either positively or negatively, to organizational goal accomplishment Not the consequences or results of behavior--the behavior itself What’s good about this distinction? What’s bad about this distinction?

14 trang | Chia sẻ: baothanh01 | Ngày: 13/10/2018 | Lượt xem: 1125 | Lượt tải: 0

Strategic Management involves Analysis Strategic goals (vision, mission, strategic objectives) Internal and external environment Decisions What industries should we compete in? How should we compete in those industries? Actions Allocate necessary resources Design the organization to bring intended strategies to reality

16 trang | Chia sẻ: baothanh01 | Ngày: 13/10/2018 | Lượt xem: 852 | Lượt tải: 0