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After reading the material in this chapter, you should be able to: LO12.1 Describe the perceptual process model of communication LO12.2 Describe the process, personal, Physical, and semantic barriers to effective communication LO12.3 Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness LO12.4 Discuss the pri...

15 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 1018 | Lượt tải: 0

Learning Objectives Understand The nature of attitudes and their relationship to behavior. The critical decisions involved in selecting an appropriate measurement scale. The characteristics and use of rating, ranking, sorting, and other preference scales.

40 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 874 | Lượt tải: 0

Learning Objectives LO 1 Discuss what it means to be a leader. LO 2 Summarize what people want and what organizations need from their leaders. LO 3 Explain how a good vision helps you be a better leader. LO 4 Identify sources of power in organizations. LO 5 List personal traits and skills of effective leaders.

15 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 1039 | Lượt tải: 0

Learning Objectives Explain the strategic role of capital-investment analysis Describe how accountants can add value to the capital- budgeting process Provide a general model for determining relevant cash flows associated with capital-expenditure projects Apply discounted cash flow (DCF) decision models for capital-budgeting purposes

54 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 823 | Lượt tải: 0

Learning Objectives Define concept of consideration, list elements, and explain significance Explain why illusory promises, past consideration, and promises to perform preexisting obligations are not consideration Determine what is a valid contract modification

17 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 1014 | Lượt tải: 0

Learning Objectives Understand . . . The distinction between measuring objects, properties, and indicants of properties. The similarities and differences between the four scale types used in measurement and when each is used. The four major sources of measurement error. The criteria for evaluating good measurement.

30 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 999 | Lượt tải: 0

Learning Objectives LO 1 Describe how changes in the U.S. workforce make diversity a critical organizational and managerial issue. LO 2 Distinguish between affirmative action and managing diversity. LO 3 Explain how diversity, if well managed, can give organizations a competitive edge. LO 4 Identify challenges associated with managing a diverse...

15 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 1030 | Lượt tải: 0

After reading the material in this chapter, you should be able to: LO11.1 Define the term conflict, distinguish between functional and dysfunctional conflict, and identify three desired outcomes of conflict. LO11.2 Define personality conflicts, and explain how they should be managed. LO11.3 Discuss the role of in-group thinking in intergroup co...

15 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 983 | Lượt tải: 0

Learning Objectives LO.1 Explain how a work group becomes a team. LO.2 Identify and describe four types of work teams. LO.3 Explain the model of effective work teams, and specify the two criteria of team effectiveness. LO.4 Identify five teamwork competencies team members need to possess. LO.5 Discuss why teams fail.

15 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 995 | Lượt tải: 0

Learning Objectives Explain elements of acceptance under common law and the UCC Determine how acceptance can be communicated, including by silence Determine when oral acceptance is effective

14 trang | Chia sẻ: baothanh01 | Ngày: 12/10/2018 | Lượt xem: 874 | Lượt tải: 0